Shipping policy
Processing & Order Preparation
Every order is carefully reviewed and prepared by our fulfillment team before shipment. Most orders are processed within 1–3 business days, although during high-demand periods processing may require additional time.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking details when available.
Estimated Delivery Times
Delivery times vary depending on destination, customs procedures, local carriers, and seasonal demand.
Typical delivery estimates:
- United States: 5–12 business days
- Canada: 6–14 business days
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 7–20 business days
Please note that delivery estimates are not guarantees and may occasionally be affected by circumstances outside our control.
Tracking Information
Tracking information is generally available within 24–72 hours after shipment.
In some cases, tracking updates may take several days to appear while packages move through carrier networks.
Customers are responsible for monitoring shipment progress using the tracking information provided.
Shipping Delays
Unexpected delays can occasionally occur due to:
- Customs inspections
- Weather conditions
- Transportation disruptions
- Public holidays
- Carrier operational issues
- Increased seasonal demand
While we always work closely with our logistics partners, we cannot guarantee carrier performance once a shipment has left our facility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Orders returned due to incomplete, incorrect, or undeliverable addresses may be subject to additional shipping fees before reshipment can be arranged.
We cannot guarantee address modifications once an order has entered processing.
Lost Packages
A package may be considered lost if tracking shows no movement for an extended period beyond normal delivery expectations.
Each claim is reviewed individually and may require confirmation from the carrier before a replacement or resolution is provided.
Delivered Orders
Orders marked as delivered by the shipping carrier are considered successfully completed.
If a package is marked as delivered but cannot be located, customers should first:
- Check with household members
- Contact neighbors
- Verify delivery locations around the property
- Contact the local carrier office
We will gladly assist in opening an investigation when possible.
Customs & Import Duties
International shipments may be subject to customs fees, taxes, duties, or import charges imposed by local authorities.
These charges are determined by the destination country and remain the responsibility of the customer.
Contact
For shipping-related questions, delivery updates, or assistance with an existing order, please contact our support team through the contact information available on our website.